Terms and Conditions

(Effective Date: 8th Aug 2025)

Important: Please ensure you have read and understood these Terms and Conditions before booking our services. By booking an appointment, you agree to be bound by these terms.

1 Standard Conditions of Engagement

This Energy Performance Certificate (EPC) is produced by a licensed Energy Assessor who is a member of a government-approved accreditation scheme. The assessor is obligated to provide the EPC in accordance with scheme standards and regulations.

To maintain accreditation, the Energy Assessor must:

Demonstrate competence by passing assessments aligned with National Occupational Standards.
Hold appropriate professional indemnity insurance covering negligence.
Adhere to the standards and code of conduct specified by their accreditation scheme.

An EPC is only valid if it has been produced by a licensed Energy Assessor and lodged on the official Energy Performance Certificate Registers operated by the government via the gov.uk website.

Please note that any additional services provided by the Energy Assessor are not covered under these Terms and Conditions and must be arranged through a separate agreement.

If you have any complaints regarding the EPC or the services provided, please refer to the Complaints Procedure in Section 8.

2 Scope of the Report

The EPC provides:

An assessment of the property’s energy performance, fuel costs, and environmental impact in terms of CO₂ emissions.
An energy-efficiency rating indicating overall efficiency and potential fuel-cost savings—the higher the rating, the more efficient the property.
An environmental-impact rating, measuring the property’s impact on the environment—the higher the rating, the lesser the impact.
Recommendations for energy improvements to enhance the property’s performance.

The EPC does not include:

Property valuation or considerations such as location, access to public transport, or local amenities.
Detailed condition reports of the building or its services.
Identification of health-and-safety risks, except those that may affect the Energy Assessor during the inspection.

For advice on matters not covered by the EPC, clients should seek independent professional services.

3 Inspection Details

The Energy Assessor will conduct a visual, non-invasive inspection of both the interior and exterior of the main building, including visible parts of gas and electricity services. Therefore, the assessor will not:

Lift carpets, floor coverings, or floorboards.
Move furniture or remove contents from cupboards.
Dismantle secured panels or electrical fittings.

Access to loft spaces will be provided via a ladder supplied by the assessor, provided it is safe to do so and complies with health-and-safety protocols.

4 Client’s Responsibilities

4.1 Access and Parking
To ensure a smooth and timely assessment, the client is responsible for:

Providing Reasonable Access: Ensuring that the property is accessible at the scheduled appointment time, including all areas necessary for the assessment.

If any areas are inaccessible or not inspected, the assessor will notify you, indicating any potential concerns and recommending further investigations where necessary.

4.2 EPC Validity
By booking an assessment, the client confirms that they have checked for an existing valid EPC for the property (find-energy-certificate.service.gov.uk). If an EPC is found to be valid, the client agrees that a new assessment is required only when changes to the building fabric or services, or other relevant factors, necessitate a new EPC.

4.3 Large Properties (More Than 4 Bedrooms)
If the property has five or more bedrooms, the client must contact us before booking to obtain a bespoke quotation. The standard fee is £75 for a five-bedroom property, plus £15 for each additional bedroom thereafter (e.g. 6 beds = £90; 7 beds = £105). Bookings for such properties made without prior quotation may be declined or amended.

5 Payment Policy

5.1 Standard Payment Terms

Invoice Issuance (Primary Method): After your on-site assessment we will email an invoice containing our bank-transfer details. Bank transfer is the default payment method.
Cash Payments: You may pay cash to the assessor on the day of the visit; a receipt will be provided.
Payment Due Date: The invoice will state the due date (normally within 1 calendar month of issue). Payment must be received by that date to avoid delays.
EPC Release: The EPC will not be lodged or released until full payment has been received. Prompt payment ensures timely access to your EPC.
Abandoned Assessments: If the appointment is abandoned part-way through for reasons within your control, a charge equal to 100 % of the booking cost will apply.
Non-Payment: If full payment is not received within three months of the assessment date, the EPC will become void, and a new assessment will be required. Any previous work conducted will be invalidated.
Payment Methods Accepted: Bank transfer (preferred) or cash. Card or PayPal may be accepted only by prior arrangement and may incur a processing surcharge.

5.2 Deposits for Multi-Property Bookings

1 – 2 properties: No deposit required.
3 or more properties: 30 % of the total quoted cost.

Deposits are invoiced and payable upon booking. A booking is not secured until the deposit has been received in cleared funds. Deposits are fully refundable if the client cancels at least 24 hours before the first scheduled appointment (see Section 6). If the booking is cancelled with less than 24 hours’ notice, the deposit is non-refundable and will be applied toward the cancellation charge.

6 Cancellation and Rescheduling Policy

6.1 Client Rights

Rescheduling or Cancellation — No Charge: Notify us at least 24 hours before the scheduled appointment. We will rearrange the assessment at a mutually convenient time, or issue a full refund if preferred.
Late Cancellation (within 24 hours): A charge equal to 100 % of the booking cost will apply.
No-Show: Failure to be present at the property at the scheduled time without prior notification will incur a fee equal to 100 % of the booking cost.

6.2 Energy Assessor Rights
The Energy Assessor reserves the right to withdraw or abandon the assessment in any of the following circumstances:

Health-and-safety risks beyond normal residential conditions.
Restricted access preventing a complete and accurate EPC.
No access within 15 minutes of the scheduled time.
Unresolved parking restrictions or lack of permit.
Utilities not operational (electricity, gas, lighting).
Property is an active construction site without a competent contractor present.
Conflict of interest.
Abuse, harassment, discrimination, or threatening behaviour.
Evidence or reasonable suspicion that the property is being used for illegal activity.
Situations in which the assessor feels unsafe or threatened.

If the appointment is abandoned for any of the above reasons, a charge equal to 100 % of the booking cost will apply to cover lost work opportunities.

6.3 Rescheduling by Energy Assessor
If we must reschedule or cancel due to unforeseen circumstances, we will notify you promptly and rearrange at the earliest convenience. If rescheduling is not possible, no charges will be applied.

6.4 Right to Refuse Future Bookings
We reserve the right to refuse future work from clients who, in our reasonable opinion, repeatedly cancel or reschedule appointments without adequate notice, thereby wasting booking slots.

7 Data Protection and Privacy

We are committed to protecting your privacy. All personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as well as our Privacy Policy. Your information will be used solely for the production of the EPC and related services. It will not be shared with third parties without your explicit consent, except as required by the accreditation scheme or for legal compliance.

8 Complaints Procedure

8.1 Our Commitment
We strive to provide exceptional service. If you are dissatisfied, please let us know promptly so we can address your concerns.

8.2 How to Lodge a Complaint
Contact Person: Mr Christopher Harrop
Address: 11 Larch Rd, Halton, Runcorn WA7 5HY
Phone: 07763 503054 (calls may be answered by our Client Services Coordinator, Trinity Embers)
Email: chris@greenpeakdea.co.uk

We aim to resolve complaints within five working days. If additional time is required, we will inform you of the expected timeline and the person handling your complaint.

8.3 Escalation
If you are not satisfied with our response, you may escalate to our accreditation scheme:

Elmhurst Energy Systems Ltd
Unit 16, St Johns Business Park, Lutterworth LE17 4HB
Phone: 01455 833250
Email: enquiries@elmhurstenergy.co.uk
Website: www.elmhurstenergy.co.uk

They offer an independent mediation and adjudication service. This process does not affect your statutory rights.

9 Operating Area

9.1 Daily Operating Schedule
Manchester, Stockport, Liverpool, Warrington & Chester postcodes only

9.2 Eligible Postcodes
The following postcode district prefixes are served. Clients must verify that the first half of their postcode (the outward code) matches the correct list:
CH, L, M, SK, WA

9.3 Mis-Booked Appointments
If an appointment is booked on a day that does not correspond to the client’s postcode district:

We will make at least two reasonable attempts (telephone and email) to offer an alternative date that aligns with the correct operating area.
If the client is uncontactable or declines the offered date, the booking may be cancelled. Standard cancellation or no-show charges (Section 6) apply.

9.4 Out-of-Area Requests
Properties outside the listed postcode districts may be considered on a case-by-case basis. Additional travel expenses may apply and will be agreed in advance.

10 Amendments to Terms and Conditions

We reserve the right to amend these Terms and Conditions at any time. Significant changes will be communicated via email or posted on our website and will take effect immediately upon notification. Clients who do not agree with the amended terms may cancel their services in accordance with Section 6.

11 Contact Information

Mr Christopher Harrop
Domestic Energy Assessor & Retrofit Assessor
GreenPeak DEA
11 Larch Rd, Halton, Runcorn WA7 5HY
Phone: 07763 503054 (primary line, usually answered by our Client Services Coordinator, Trinity Embers)
Email: chris@greenpeakdea.co.uk
Website: www.greenpeakdea.co.uk