Terms and Conditions

(Effective Date: 23rd January 2026)

Important: Please ensure you have read and understood these Terms and Conditions before booking our services. By booking an appointment, you agree to be bound by these terms.

1 Standard Conditions of Engagement

This Energy Performance Certificate (EPC) is produced by a licensed Domestic Energy Assessor who is a member of a government-approved accreditation scheme.

The assessor must:

Demonstrate competence through recognised training and assessment
Maintain professional indemnity insurance
Follow all standards and codes of conduct set by the accreditation scheme

An EPC is only valid once lodged on the official government EPC register.

1.1 Additional Services

GreenPeak DEA offers optional add-on services that may be selected during the EPC booking process.
These services are charged together with the EPC on the same invoice and delivered alongside the EPC report.

A. Fast-Track EPC Service

A priority processing service guaranteeing that the EPC will be lodged within 24 hours of completing the site visit.
Fast-Track relates only to processing speed, not the EPC rating outcome. Delivery depends on full access during inspection and prompt client responses to any clarifications needed.

B. MEES C-Target Plan

A tailored email and PDF report showing the most cost-effective upgrade path to reach EPC Band C.
The plan includes:

Minimum-spend route to reach EPC C
Indicative cost bands (not quotations)
Estimated payback times
Explanation of how each proposed upgrade affects the EPC rating

MEES C-Target Plan Disclaimers:

This report is not an EPC.
It is not a condition survey and does not confirm the functionality, suitability or safety of any building element.
All information (costs, savings, rating impacts) is indicative, based on RdSAP methodology and standardised fuel price assumptions.
Cost estimates are not quotations. Clients must obtain independent contractor quotes.
Restricted access, hidden elements, or missing information may influence results.
Actual outcomes may vary depending on installation quality, technical feasibility and property-specific factors outside the scope of RdSAP.

Selecting the MEES C-Target Plan at the time of booking confirms acceptance of these limitations.

2 Scope of the Report

The EPC includes:

Assessment of the property’s energy performance and CO₂ emissions
An energy-efficiency rating
An environmental-impact rating
Standardised recommendations for improvement

The EPC does not include:

Property valuation
Structural or condition reporting
Safety or compliance assessments (other than those relating to safe access)

Clients should seek independent advice for matters beyond the EPC’s scope.

3 Inspection Details

The inspection is visual and non-invasive. The assessor will not:

Move furniture or stored items
Lift carpets, floorboards or coverings
Remove panels or fittings
Access unsafe loft spaces or use client-supplied ladders

Loft access uses the assessor’s ladder only where safe to do so.

4 Client Responsibilities

4.1 Access and Parking

Clients must ensure:

The property is accessible at the scheduled time
All required rooms/areas are available for inspection
Parking is arranged where restrictions apply

Where areas are inaccessible, assumptions may be applied, which may influence results.

4.2 EPC Validity

Clients confirm they have checked for an existing valid EPC and require a new one.

4.3 Large Properties (More Than 4 Bedrooms)

A surcharge of £15 per bedroom applies from the 5th bedroom onward.

5 Payment Policy

5.1 Standard Payment Terms

Flat EPC Rate: £70 (up to 4 bedrooms)
Surcharge: £15 per additional bedroom from the 5th onward
Invoice: Issued prior to assessment; includes any selected add-on services
Payment: Due within one calendar month
EPC Release: Not lodged until full payment is received
Abandoned Visits: 100% charge if abandonment is due to client-related issues
Non-Payment: EPC becomes void after 3 months and a new assessment will be required

Accepted payment methods: Bank transfer (preferred) or cash.

5.2 Deposits for Multi-Property Bookings

1–2 properties: No deposit
3+ properties: 30% deposit

Deposits are refundable with ≥24 hours’ notice.

6 Cancellation and Rescheduling Policy

6.1 Client Rights

≥24 hours’ notice: No charge
<24 hours’ notice: 100% charge
No-show: 100% charge

6.2 Assessor Rights

The assessor may withdraw or abandon the assessment for:

Unsafe or hazardous conditions
Restricted access
Failure to provide access within 15 minutes of appointment start time
Parking issues preventing access
Utilities not operational
Active construction hazards
Suspicion of illegal activity
Abusive or unsafe behaviour

If abandoned for these reasons, 100% of the fee still applies.

6.3 Rescheduling by GreenPeak DEA

If we must reschedule, no additional charges will apply.

6.4 Right to Refuse Future Bookings

We may refuse future work from clients with repeated cancellations or no-shows.

7 Data Protection and Privacy

Personal data is processed in accordance with UK GDPR and the Data Protection Act 2018.
Information is used solely for producing the EPC and any purchased add-on services.
Data may be shared only with the accreditation scheme or as required by law.

8 Complaints Procedure

8.1 Our Commitment

We aim to resolve complaints within five working days.

8.2 Contact

Tiffany Harrop
GreenPeak DEA
11 Larch Rd, Halton, Runcorn WA7 5HY
Phone: 01928 461 203
Email: enquiries@greenpeakdea.co.uk

8.3 Escalation

Elmhurst Energy Systems Ltd
Phone: 01455 833250
Email: enquiries@elmhurstenergy.co.uk

9 Operating Area

9.1 Appointment Availability

Appointments are available Monday to Friday.

9.2 Eligible Postcodes

CH, L, M, SK, WA

9.3 Out-of-Area Requests

Considered on a case-by-case basis; additional travel fees may apply.

10 Amendments

We reserve the right to amend these Terms and Conditions at any time.
Changes take effect immediately upon publication or notification.