Terms and Conditions
Effective: 23 May 2025

Note: Please ensure you have read and understood these Terms and Conditions before booking our services. By booking an appointment, you agree to be bound by these terms.

1   Standard Conditions of Engagement

This Energy Performance Certificate (EPC) is produced by a licensed Energy Assessor who is a member of a government‑approved accreditation scheme. The assessor is obligated to provide the EPC in accordance with scheme standards and regulations.

To maintain accreditation, the Energy Assessor must:

• Demonstrate competence by passing assessments aligned with National Occupational Standards.

• Hold appropriate professional indemnity insurance covering negligence.

• Adhere to the standards and code of conduct specified by their accreditation scheme.

An EPC is only valid if it has been produced by a licensed Energy Assessor and lodged on the official Energy Performance Certificate Registers operated by the government via the gov.uk website.

Please note that any additional services provided by the Energy Assessor are not covered under these Terms and Conditions and must be arranged through a separate agreement.

If you have any complaints regarding the EPC or the services provided, please refer to the Complaints Procedure in Section 8 of this document.

2   Scope of the Report

The EPC provides:

• An assessment of the property’s energy performance, fuel costs, and environmental impact in terms of carbon dioxide (CO₂) emissions.

• An energy‑efficiency rating indicating overall efficiency and potential fuel‑cost savings—the higher the rating, the more efficient the property.

• An environmental‑impact rating, measuring the property’s impact on the environment—the higher the rating, the lesser the impact.

• Recommendations for energy improvements to enhance the property’s performance.

The EPC does not include:

• Property valuation or considerations such as location, access to public transport, or local amenities.

• Detailed condition reports of the building or its services.

• Identification of health‑and‑safety risks, except those that may affect the Energy Assessor during the inspection.

For advice on matters not covered by the EPC, clients should seek independent professional services.

3   Inspection Details

The Energy Assessor will conduct a visual, non‑invasive inspection of both the interior and exterior of the main building, including visible parts of gas and electricity services. Therefore, the assessor will not:

• Lift carpets, floor coverings, or floorboards.

• Move furniture or remove contents from cupboards.

• Dismantle secured panels or electrical fittings.

Access to loft spaces will be provided via a ladder supplied by the assessor, provided it is safe to do so and complies with health‑and‑safety protocols.

4   Client’s Responsibilities

4.1   Access and Parking

To ensure a smooth and timely assessment, the client is responsible for:

• Providing Reasonable Access: Ensuring that the property is accessible at the scheduled appointment time, including all areas necessary for the assessment.

• If any areas are inaccessible or not inspected, the assessor will notify you, indicating any potential concerns and recommending further investigations where necessary.

4.2   EPC Validity

By booking an assessment, the client confirms that they have checked for an existing valid EPC for the property (find‑energy‑certificate.service.gov.uk). If an EPC is found to be valid, the client agrees that a new assessment is required only when changes to the building fabric or services, or other relevant factors, necessitate a new EPC.

5   Payment Policy

1. Payment Link Issuance: After your on‑site assessment, we will email a secure payment link to the address provided. This is our primary payment method; invoices are still available on request.

2. Payment Due Date: The payment link or invoice will indicate the due date. Payment must be made by that date to avoid delays.

3. EPC Release: The EPC will not be lodged or released until full payment has been received. Prompt payment ensures timely access to your EPC.

4. Abandoned Assessments: If the appointment is abandoned part‑way through for reasons within your control, an invoice for the prorated work completed (including travel time and expenses) will be issued.

5. Non‑Payment: If full payment is not received within three months of the assessment date, the EPC will become void, and a new assessment will be required. Any previous work conducted will be invalidated.

6. Payment Methods Accepted: Secure payment link (debit/credit card, mobile wallet), cash, bank transfer, PayPal.

6   Cancellation and Rescheduling Policy

6.1   Client Rights

• Rescheduling: Notify us at least one hour before the scheduled time. We will rearrange at a mutually convenient time without additional fees.

• Cancellation More Than 1 Hour Before: No charge.

• Cancellation Within 1 Hour: A variable fee will be calculated based on travel time and distance travelled up to the point you notify us. This fee will be deducted from any refund, or invoiced if no advance payment has been made.

• No‑Show: Failure to be present without prior notification may incur a £25 no‑show fee.

6.2   Energy Assessor Rights

The Energy Assessor reserves the right to withdraw under the following circumstances:

• Health‑and‑safety risks beyond normal residential conditions.

• Restricted access preventing a complete and accurate EPC.

• No access within 15 minutes of the scheduled time.

• Unresolved parking restrictions or lack of permit.

• Utilities not operational (electricity, gas, lighting).

• Construction site without competent contractor.

• Conflict of interest.

• Abuse, harassment, discrimination, or threatening behaviour.

If the appointment is abandoned due to reasons within your control, a pro‑rata fee for abortive work will be charged. Rescheduling after an incomplete assessment requires a new booking; any non‑repeatable work will be discounted on the second invoice.

6.3   Rescheduling by Energy Assessor

If we must reschedule or cancel due to unforeseen circumstances, we will notify you promptly and rearrange at the earliest convenience. If rescheduling is not possible, no charges will be applied.

7   Data Protection and Privacy

We are committed to protecting your privacy. All personal data is handled in accordance with the Data Protection Act 2018 and our Privacy Policy. Your information will be used solely for the production of the EPC and related services. It will not be shared with third parties without your explicit consent, except as required by the accreditation scheme.

8   Complaints Procedure

8.1   Our Commitment

We strive to provide exceptional service. If you are dissatisfied, please let us know promptly so we can address your concerns.

8.2   How to Lodge a Complaint

• Contact Person: Mr Christopher Harrop

• Address: 21 Grasmere Close, Newbold, Chesterfield S41 8EG

• Phone: 07763 503054 (calls may be answered by our Client Services Coordinator, Trinity Embers)

• Email: chris@greenpeakdea.co.uk

We aim to resolve complaints within five working days. If additional time is required, we will inform you of the expected timeline and the person handling your complaint.

8.3   Escalation

If you are not satisfied with our response, you may escalate to our accreditation scheme:

• Elmhurst Energy Systems Ltd

• Unit 16, St Johns Business Park, Lutterworth LE17 4HB

• Phone: 01455 833250

• Email: enquiries@elmhurstenergy.co.uk

• Website: www.elmhurstenergy.co.uk

They offer an independent mediation and adjudication service. This process does not affect your statutory rights.

9   Operating Area and Daily Schedule

9.1   Daily Operating Schedule

DayPrimary Operating Area

Monday & FridayChesterfield & Sheffield postcodes only

Tuesday – ThursdayManchester, Stockport, Liverpool, Warrington & Chester postcodes only

9.2   Eligible Postcodes

The following postcode district prefixes are served on the relevant days. Clients must verify that the first half of their postcode (the outward code) matches the correct list for the day on which they wish to book.

Day(s)Accepted Prefixes

Monday & FridayS

Tuesday – ThursdayCH, L, M, SK, WA

9.3   Mis‑Booked Appointments

If an appointment is booked on a day that does not correspond to the client’s postcode district:

1. We will make at least two reasonable attempts (telephone and e‑mail) within 24 hours of identifying the mismatch to offer an alternative date that aligns with the correct operating area.

2. If the client is uncontactable or declines the offered date, the booking may be cancelled. Standard cancellation or no‑show charges (Section 6) may apply.

9.4   Out‑of‑Area Requests

Properties outside the listed postcode districts may be considered on a case‑by‑case basis. Additional travel expenses may apply and will be agreed in advance.

10   Amendments to Terms and Conditions

We reserve the right to amend these Terms and Conditions at any time. Significant changes will be communicated via email or posted on our website and will take effect immediately upon notification. Clients who do not agree with the amended terms may cancel their services in accordance with Section 6.

11   Contact Information

Mr Christopher Harrop
Domestic Energy Assessor & Retrofit Assessor
GreenPeak DEA
21 Grasmere Close, Newbold, Chesterfield S41 8EG
Phone: 07763 503054 (primary line, usually answered by our Client Services Coordinator, Trinity Embers)
Email: chris@greenpeakdea.co.uk
Website: www.greenpeakdea.co.uk