Terms and Conditions

(Last updated: 4 September 2026)

Important: Please read these Terms and Conditions before booking. By confirming an appointment, you agree to these terms. Nothing in these terms limits your statutory consumer rights.

1. Standard Conditions of Engagement

An Energy Performance Certificate (EPC) is produced by a licensed Domestic Energy Assessor who is a member of a government-approved accreditation scheme.

The assessor must:

Demonstrate competence through recognised training and assessment
Maintain professional indemnity insurance
Follow the standards and codes of conduct of the accreditation scheme

An EPC is valid only after it has been lodged on the official government EPC register.

1.1 Optional Services

Optional services are supplied only when they are shown during booking or separately confirmed in writing. Their price and delivery format will be confirmed before work begins.

A. Fast-Track EPC Service

Where Fast-Track has been expressly agreed, GreenPeak DEA will prioritise processing and aims to lodge the EPC within 24 hours after the completed site visit, receipt of any information reasonably required and cleared payment. Fast-Track concerns processing time only and does not guarantee a particular EPC rating. Accreditation-scheme, register or other service outages outside our reasonable control may affect delivery.

B. EPC Band C Improvement Consultation

This is a separate advisory consultation for landlords and letting agents who want help understanding measures that may improve a property's EPC rating and, where reasonably possible, a route towards Band C.

The consultation may include:

A review of relevant EPC inputs and recommendations
A discussion of measures that may improve the calculated rating
An indicative order of priority towards Band C, where the available evidence allows
A written summary, if this has been agreed as part of the service

The consultation is not an EPC, condition survey, safety assessment, building design, work specification, contractor quotation or financial advice. It does not guarantee that Band C will be achieved. Any rating effects, costs, savings or timescales discussed are indicative, use RdSAP assumptions and may change with the evidence available, technical feasibility, installation quality and property-specific circumstances. Clients should obtain independent professional advice and contractor quotations before commissioning work.

2. Scope of the EPC

The EPC includes:

Assessment of the property's energy performance and carbon dioxide emissions
An energy-efficiency rating and environmental-impact rating
Standardised recommendations for improvement

The EPC does not include a property valuation, structural or condition report, or safety and legal-compliance assessment. Clients should obtain independent advice on matters outside the EPC's scope.

3. Inspection and Evidence

The inspection is visual and non-invasive. The assessor will not move furniture or stored items, lift carpets or floorboards, remove panels or fittings, enter unsafe spaces or use a client's ladder. The assessor's ladder will be used for loft access only where it is safe to do so.

The assessment records what can be seen, measured or supported by acceptable documentary evidence. Where an area cannot be accessed or suitable evidence is unavailable, the applicable RdSAP conventions and default assumptions may be used, which can affect the result.

4. Client Responsibilities

4.1 Access, Parking and Information

The client must ensure that:

The property is accessible at the agreed time and all required rooms and areas can be inspected
Any parking restrictions or access arrangements are disclosed in advance
Relevant documents and evidence are made available before the EPC is lodged
The property is reasonably safe for the assessor to enter and inspect

4.2 Existing EPCs

The client is responsible for checking whether the property already has a valid EPC and for confirming that a new assessment is required.

4.3 Large Properties

The postcode-based price covers properties with up to five bedrooms. A surcharge of £15 applies for each bedroom from the sixth bedroom onwards. Unusually large or complex properties may require a separate quotation before the appointment is confirmed.

5. Pricing and Payment

5.1 Standard EPC Pricing

Postcode-based EPC price: £55-£95, calculated from the property postcode and shown before booking, for properties with up to five bedrooms
Large-property surcharge: £15 for each bedroom from the sixth onwards
Optional services: charged only where selected or separately agreed

The payment method and due date will be shown during booking, in the booking confirmation or on the invoice. Available methods may include secure online payment, bank transfer or cash by prior agreement. Unless a different invoice due date has been agreed, GreenPeak DEA may withhold lodgement or release of the EPC until full cleared payment has been received.

5.2 Multi-Property Bookings

For a booking covering three or more properties, GreenPeak DEA may require a 30% deposit. Any deposit, payment schedule and refund terms will be confirmed in the quotation or booking confirmation.

6. Cancellation and Rescheduling

6.1 Consumer Cooling-Off Rights

Consumers who book online, by telephone or by email normally have a 14-day right to cancel a distance service contract. If the client asks for an appointment or work to begin during that period, the client requests early performance of the service. If the client then cancels after work has begun, GreenPeak DEA may charge a reasonable proportion for work already supplied. The right to cancel may be lost once the service has been fully performed with the client's prior request and acknowledgement. Statutory rights remain unaffected.

6.2 Client Cancellations and Changes

At least one hour's notice: no cancellation or rescheduling charge
Less than one hour's notice: a late-cancellation charge of up to £25 may apply
No-show or failure to provide access: a reasonable charge may apply for travel, time and work already undertaken, up to the booked service fee

6.3 Assessor's Right to Withdraw or Abandon

The assessor may withdraw from or abandon an assessment because of unsafe or hazardous conditions, restricted or failed access, a delay of more than 15 minutes, parking problems that prevent attendance, active construction hazards, suspected illegal activity, abusive behaviour or another circumstance that makes the visit unsafe or impracticable.

Where the cause is within the client's control, GreenPeak DEA may charge a reasonable amount for travel, time and work already undertaken, up to the booked service fee.

6.4 Changes by GreenPeak DEA

If GreenPeak DEA must reschedule, no additional charge will apply. If an alternative appointment cannot be agreed, any payment for the undelivered service will be refunded.

6.5 Refusal of Future Bookings

GreenPeak DEA may refuse future work where there have been repeated cancellations, no-shows, non-payment, abusive behaviour or unsafe working conditions.

7. Data Protection and Privacy

Personal data is handled in accordance with UK GDPR, the Data Protection Act 2018 and the GreenPeak DEA Privacy Policy. Information may be processed by service providers used for booking, payment, communications and EPC lodgement, and may be shared with the accreditation scheme or where required by law.

8. Complaints

8.1 Our Commitment

We aim to acknowledge and resolve complaints promptly, normally within five working days where reasonably possible.

8.2 Contact GreenPeak DEA

Tiffany Harrop
GreenPeak DEA
101 Halton Brook Avenue
Runcorn
WA7 2RA
Phone: 07763 503054
Email: enquiries@greenpeakdea.co.uk

8.3 Escalation

Complaints about the EPC assessment that cannot be resolved directly may be referred to:
Elmhurst Energy Systems Ltd
Phone: 01455 883 250
Email: enquiries@elmhurstenergy.co.uk

9. Operating Area and Availability

9.1 Appointments

Appointments are normally available Monday to Friday and remain subject to the times displayed and confirmed during booking.

9.2 Postcode Coverage

GreenPeak DEA serves selected addresses in the CH, L, M, SK and WA postcode areas. Availability and the applicable price are confirmed by entering the full property postcode on the Book an EPC page.

9.3 Out-of-Area Requests

Requests outside the standard coverage area may be considered individually. Any additional travel charge will be confirmed before booking.

10. Amendments and Governing Law

GreenPeak DEA may update these terms from time to time. Changes apply from the date they are published and do not alter an already confirmed booking unless agreed with the client or required by law. These terms are governed by the laws of England and Wales, subject to any mandatory rights a consumer has to bring proceedings elsewhere in the UK.