Privacy Policy
Privacy Policy
(Effective Date: 8th Aug 2025 — Reviewed Annually)
1 Business Details
Business Name: GreenPeak DEA
Registered Address: 11 Larch Rd, Halton, Runcorn WA7 5HY
Contact Number: 07763 503054 (calls may be answered by our Client Services Coordinator, Trinity Embers)
Email: chris@greenpeakdea.co.uk
Website: www.greenpeakdea.co.uk
2 Nature of Services and Data Collected
GreenPeak DEA provides domestic energy assessments, Energy Performance Certificates (EPCs), and floor plan services. In the course of delivering our services, we collect and process the following personal data:
Personal Identification Information: Name, phone number, email address, and billing address.
Property Details: Address and relevant information about the property assessed.
Photographic Evidence: Internal and external property photographs for evidential and assessment purposes.
Energy Usage Data: Information regarding the property’s energy consumption and efficiency.
Additional Data: Where required, further information necessary for comprehensive assessment and compliance with legal requirements.
We also collect data necessary for the production and lodgement of EPCs, which is processed using secure third-party accreditation scheme software.
3 Website and Cookies
Our website is hosted by Wix, which may collect personal data in line with their privacy policy. This includes:
Online Forms: Information you provide via contact or booking forms.
Cookies and Tracking: Functional, analytical, and tracking cookies to enhance website performance and user experience.
Consent Management: Visitors are notified of cookie use and can manage preferences via the on-site cookie banner.
Third-party services (such as analytics tools) may place additional cookies for performance tracking and website improvement.
4 Use of Data
We process your personal data solely for:
Assessment Services: Conducting energy assessments, producing EPCs, and creating floor plans.
Client Communication: Managing bookings, updates, and follow-up communication.
Regulatory Compliance: Meeting obligations under UK energy performance regulations.
Quality Assurance: Ensuring assessment accuracy and service quality.
We do not sell, trade, or rent personal data to third parties.
5 Sharing of Data
Your data may be shared in the following circumstances:
Regulatory Bodies: When required by law or to comply with accreditation scheme rules.
Service Providers: With trusted third parties who assist in service delivery (e.g., EPC lodgement software providers), under strict confidentiality agreements.
6 Data Protection Measures
We have implemented:
Secure Storage: Physical and digital safeguards to protect against unauthorized access, alteration, or disclosure.
Access Control: Restricted access to authorised staff and contractors who are bound by confidentiality obligations.
Regular Review: Periodic reviews of our data protection practices to ensure continued compliance.
7 Legal Basis for Processing
We process your personal data under the following lawful bases:
Contract: Data necessary to provide the services you have requested.
Legal Obligation: Compliance with energy assessment regulations.
Consent: Where you have explicitly agreed to specific uses of your data (e.g., marketing).
8 Your Rights Under the UK GDPR & Data Protection Act 2018
You have the right to:
Access: Obtain a copy of the personal data we hold.
Rectification: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your data where permissible.
Restriction: Limit how we process your data.
Data Portability: Request transfer of your data to another service provider.
Objection: Object to certain types of processing.
To exercise these rights, please contact us using the details in Section 1.
9 Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. EPC data is retained in accordance with accreditation scheme requirements.
10 Links to Other Websites
Our website does not typically contain external links. If external links are provided, please note that this Privacy Policy applies only to the GreenPeak DEA website.
11 Changes to Business Ownership
If GreenPeak DEA undergoes a change in ownership or structure, we will notify affected clients and ensure that personal data continues to be protected in line with this policy.
12 Policy Updates
This Privacy Policy is reviewed annually, or sooner if required by law or business changes. Any significant updates will be announced on our website and, where appropriate, sent directly to clients by email.
13 Contact for Privacy-Related Inquiries
For any privacy-related inquiries, please contact:
Christopher Harrop
GreenPeak DEA
11 Larch Rd, Halton, Runcorn WA7 5HY
Phone: 07763 503054
Email: chris@greenpeakdea.co.uk